Done Interior Factory

Terms and conditions of use

Welcome to Done, a specialized platform that provides interior design services and exclusive products, unique pieces, and designs suitable for your taste and requirements, designed from the best and finest components by the best manufacturers in the field. The platform also offers the advantage of customized designs to suit your special and outstanding vision.

  • Law and jurisdiction:

 1.1 Your acceptance of these terms is considered to be an approved and signed electronic signature in our electronic system and confirms the validity of the agreement, by applying the provisions of Law No. 20/2014 for electronic transactions, and all electronic data, the information provided, offered, submitted, presented, shared, kept, used in or through the application are governed with the terms of the regulation 42/2021 in regards to privacy protection.

 1.2 This agreement and terms and conditions shall be governed in accordance with [Kuwaiti laws].

 1.3 Any disputes relating to this agreement and/or terms and conditions shall be subject to the jurisdiction of the courts of (Kuwait).

  1. License to use the platform

2.1 YOU MUST BE 18 YEARS AND ABOVE TO ACCESS AND USE THE PLATFORM, IF YOU WERE UNDER THIS AGE, YOU MUST OBTAIN YOUR GUARDIAN’S APPROVAL OR YOU MUST STOP ACCESSING AND USING OUR PLATFORM, WE SHALL NOT BE HELD RESPONSIBLE IN ANY CASE.

2.2   You may:

               (a) View pages from our platform;

               (b) Download pages from our platform for caching;

               (c) Print pages from our platform;

(d) Use our platform services, subject to the other provisions of these terms and conditions.

  2.3 Except as expressly permitted by these terms and conditions, you must not download any material from our platform or save any such material to your device.

 2.4 You may only use our platform for your own personal use, and you must not use our platform for any other purposes.

 2.5 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our platform

  2.6 Unless you own or control the relevant rights in the material, you must not:

  (a)Republish material from our platform (including republication on another platform);

  (b) Sell, rent, or sub-license material from our platform

  (c) Show any material from our platform to the public

  (d) Exploit material from our platform for a commercial purpose; or

  (e) Redistribute material from our platform.

 2.7 You may redistribute [our newsletter] in [print and electronic form] to [any person].

 2.8 We reserve the right to restrict access to areas of our platform, or indeed our whole platform, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our platform.

  1. Amendments:

We may amend these Terms at any time at our sole discretion. If we do so, we will notify you of the modified Terms by e-mail and notification service. The modifications will be effective from the date specified in each notification, except those changes addressing new functions of the Service or changes made for legal reasons shall be effective immediately. You are obligated to review these Terms periodically so that you are aware of any modifications. Your continued access and use of the Service after such modifications constitutes your acknowledgement of, and agreement to be bound by these Terms and conditions as modified.

  1. Acceptable use:

     4.1 You must not:

    (a) Use our platform in any way or take any action that causes, or may cause, damage to the platform or impairment of the performance, availability or accessibility of the platform;

   (b) Use our platform in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

   (c) use our platform to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, mobile or computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious mobile or computer software;

  (d) Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or about our platform without our express wrote consent;

 (e) Access or otherwise interact with our platform using any robot, spider, or other automated means.

 (f) Violate the directives set out in the robots.txt file for our platform; or

  (g) Use data collected from our platform for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).]

4.2 You must not use data collected from our platform to contact individuals, companies, or other persons or entities.

4.3 You must ensure that all the information you provide through our platform, or in relation to our platform, is true, accurate, current, complete and non-misleading.

5- Refund and Cancellation policy:

5.1 We are committed to applying the terms of law 39/2014 regarding consumer protection for all the products you buy and pay for through our platform.

5.2 if the order was canceled within 7 days from the time of purchasing, a full refund shall be entitled after deducting any expenses and fees.

5.3 if the order was canceled within 10 days from the time of purchasing, 75% of the total purchase shall be refunded after deducting any expenses and fees.

5.3 if the order was canceled within 14 days from the time of purchasing, 50% of the total purchase shall be refunded after deducting any expenses and fees.

5.4 if the order was canceled after 14 days from the time of purchasing, there will be no refund after deducting any expenses and fees.

5.5 in case of cancellation for customized products, there will be no refund at all regardless of the cancellation time and reason.

5.6 all refunded amounts shall be credited back to the same bank account that was used to make the purchase, there will not be cash refunds whatever the reason.

5.7 any extra expenses or fees in this regard shall be payable by the user.

6- Shipping and delivery policy

6.1 If any of our products are ordered, the costs of shipping and delivering them within any area in the State of Kuwait are without fees.

6.2 You agree that if any of our products are shipped to any of the GCC countries, you will pay the shipping and handling fees in advance, which are subject to our discretion and we may amend these fees at any time and if the address registered by you is incorrect or if the change Address You are obligated to pay the additional fees from us.

6.3 You agree that the shipping and delivery period for products manufactured abroad shall be added from one week to ten days to the period specified for shipment until they are delivered to you.

6.4 Upon receiving the Products, you must ensure that they are in good and sound condition, and after receiving the Products, you are not entitled to claim compensation for any damages or any other rights.

  1. User IDs and passwords

7.1 If you register for an account with our platform, you will be asked to choose a user ID and password.

7.2 Your user ID must not be liable to mislead and must comply with the content rules and you must not use your account or user ID for or in connection with the impersonation of any person. 

7.3 You must keep your password confidential.

7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5 You are responsible for any activity on our platform arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

8- Breaches of these terms and conditions:

8.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: 

(a) Send you one or more formal warnings;

(b) Temporarily suspend your access to our platform;

(c) Permanently prohibit you from accessing our platform;

(d) Block computers using your IP address from accessing our platform;

(e) Contact any or all of your internet service providers and request that they block your access to our platform;

(f) Commence legal action against you, whether for breach of contract or otherwise; and/or

(g)Suspend or delete your account on our platform.

8.2 Where we suspend or prohibit or block your access to our platform or a part of our platform, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

  1. Cancellation and suspension of account

9.1 We may:

(a) [Suspend your account;]

(b) [cancel your account; and/or]

(c) [Edit your account details,

   At any time in our sole discretion without notice or explanation.

9.2 You may cancel your account on our platform using your account control panel on the platform.

10-Your account information and content: rules

10.1 You warrant and represent that your account information and the content will comply with these terms and conditions.

10.2 must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

10.3 must not:

(a) Be libelous or maliciously false;

(b) Be obscene or indecent;

(c) infringe any copyright, moral right, database right, trademark right, design right, right in passing off, or other intellectual property rights;

(d) Infringe any right of confidence, right of privacy, or right under data protection legislation;

(e) Constitute negligent advice or contain any negligent statement;

(f) Constitute an incitement to commit a crime, instructions for the commission of a crime, or the promotion of criminal activity;

(g) Be in contempt of any court, or in breach of any court order;

(h) Be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) Be in breach of official secrets legislation;

(k) Be in breach of any contractual obligation owed to any person;

(l) Depict violence in an explicit, graphic or gratuitous manner.

(m) Be pornographic, lewd, suggestive, or sexually explicit.

(n) Be untrue, false, inaccurate or misleading.

(o) Consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage.

(p) Constitute spam

(q) Be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) Cause annoyance, inconvenience or needless anxiety to any person.

  1. Limitations and exclusions of liability

11.1 Nothing in a contract under these terms and conditions will:

(a) Limit or exclude any liability for death or personal injury resulting from negligence;

(b) Limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) Limit any liabilities in any way that is not permitted under applicable law; or

(d) Exclude any liabilities that may not be excluded under applicable law.

11.2 The limitations and exclusions of liability set out in this Section and elsewhere in a contract under these terms and conditions: 

 (a) govern all liabilities arising under that contract or relating to the subject matter of that contract, including liabilities arising in contract, in tort (including negligence), and for breach of statutory duty, except to the extent expressly provided otherwise in that contract.

11.3 To the extent that our platform and the information and services on our platform are provided free of charge, we will not be liable for any loss or damage of any nature.

11.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

11.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill.

11.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

11.7 We will not be liable to you in respect of any special, indirect, or consequential loss or damage.

11.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the platform or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

  1. Variation

12.1 We may revise these terms and conditions from time to time.

12.2 The revised terms and conditions shall permit the use of our platform from the date of publication of the revised terms and conditions on the platform, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. / We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will allow the use of our platform from the date that we give you such notice; if you do not agree to the revised terms and conditions, you can contact the platform administration, or you can stop using our platform.

12.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the platform, and you must stop using the platform.

13. Assignment

13.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions. 

13.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

14. Severability

14.1 If a provision of a contract under these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

14.2 If any unlawful and/or unenforceable provision of a contract under these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  1. Third-party rights

15.1 Any agreement under these terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.

15.2 The exercise of the party’s rights under any agreement under these terms and conditions is not subject to the consent of any third party.

16-Done Interior Factory details

16.1This platform is owned and operated by